Refund and Shipping Policy

Shipping Policy.

Delivery Times to the USA
Your SHOO product is shipped from Baltimore, US, meaning you should receive your product within 3-7 working days based on USPS guidelines.

Delivery Times to Rest of the world
Your SHOO product is shipped from the US meaning you should get your product within 15-20 working days based on your local carrier and USPS guidelines .

We will email you once dispatched.


Refund Policy.

We offer a 30-day money back guarantee and 30-day exchanges. 

As a small startup working on small volume and margins, we kindly ask that the customer pay for shipping unless the refund/exchange is due to damage or error on our part.  Thank you for understanding.