Refund and Shipping Policy
Delivery Times to the USA
Your SHOO product is shipped from Baltimore, US, meaning you should receive your product within 3-7 working days based on USPS guidelines.
Delivery Times to Rest of the world
Your SHOO product is shipped from the US meaning you should get your product within 15-20 working days based on your local carrier and USPS guidelines .
We will email you once dispatched.
We offer a 30-day money back guarantee and 30-day exchanges.
As a small startup working on small volume and margins, we kindly ask that the customer pay for shipping unless the refund/exchange is due to damage or error on our part. Thank you for understanding.